All orders are shipped from Mindrate’s warehouse in Stockholm and delivered via PostNord Varubrev to the address you provide at checkout.
Varubrev is normally delivered directly to your mailbox or letter slot. If the shipment does not fit, it may—at PostNord’s discretion—be left outside your door or redirected to the nearest pickup point.
If your order arrives damaged or does not arrive at all, please contact us as soon as possible at support@mindrate.se.
Please include:
• Order number
• A short description of the issue
• Photos in case of damage
We will assist you and handle the matter in collaboration with PostNord.
We are currently unable to guarantee specific delivery times.
Delivery may be affected by factors such as postal handling, public holidays, high demand, and PostNord’s internal processes.
Once your order has been shipped, responsibility for delivery transfers to PostNord.
Any shipping costs are always clearly displayed at checkout before you complete your purchase.
If you have any questions regarding shipping or delivery, you are always welcome to contact us at:
support@mindrate.se
