Shipping
& Returns

If your order arrives damaged or does not arrive at all, please contact us as soon as possible at support@mindrate.se.

Please include:

• Order number
• A brief description of the issue
• Photos in the case of damage
  

We will assist you further and handle the matter in coordination with PostNord.

The customer is responsible for providing a correct delivery address at the time of purchase.
If a shipment is returned to us due to an incorrect address or failure to receive the delivery, we reserve the right to charge for reshipping costs.

At this time, we cannot guarantee specific delivery times.
Delivery may be affected by factors such as postal handling, public holidays, high volumes, and PostNord’s internal procedures.
Once your order has been dispatched, responsibility for the delivery transfers to PostNord.

Any applicable shipping costs are always clearly displayed at checkout before you complete your purchase.